Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service Personal Development
Course DescriptionThere’s an old saying that a happy customer tells few people, but an unhappy customer complains to many. Unhappy customers may not only cost you their business, but they can hurt your company’s reputation as well. It is easier to keep a customer than to get a new one.ObjectivesAt the end of the course, you will be able to:Know your target customersManage your customers' expec...
Provider: Apcot International Pte Ltd
Personal Development
Course DesciptionWork can be a breeze if you can master your mind over matter.In today's fast-moving world, stress has virtually become a way of life. We have to cope with life's changes, job demands, difficult people, disappointments, and various challenges at the workplace. One thing is for certain, we can never change these factors of life, but, we can change how they affect our lives. Stress c...
Personal Development Customer Service
Course DescriptionEveryone can gain from greater assertiveness, confidence and self-esteem and this does not have to involve aggression. In the workplace, it is vital to have a smooth flow of work especially when there is a dateline to meet; in times like these, assertive skills enable you to overcome objections and resistance to avoid hindrance to productivity and wastage of time without going in...
Course DescriptionDo you ever wish that you could achieve more in your work and life? How often have we felt that we can accomplish greater things, yet do not know how to go about doing it?Almost everyone wants to achieve more and enjoy more in life. Yet most people do not really know what they want in life. They end up working hard their entire life; and in the end, have little to show. Goal-sett...
Human Resource Management Employment and Recruitment Personal Development Customer Service
Course DescriptionLearn the techniques of negotiation and its traditional image of power plays, confrontation and intimidation. You can achieve the BEST results for yourself as well as for your opponent by creating a WIN-WIN negotiation.ObjectivesAt the end of the course, you will be able to:Plan & Prepare for NegotiationRecognise and Handle common Negotiation BehavioursAnalyze and Adjust to D...
Course DescriptionThe longer the list of ideas, the higher the quality of the final solution.Research has shown that in creativity, quantity equals quality. The longer the list of ideas, the higher the quality of the final solution. People are naturally creative but unfortunately as we grow up, we learn to be uncreative. The good news is creativity is a skill that can be developed and a process th...
Course DescriptionWhen you speak, do people pay attention? Does your message really sink in? Are you comfortable bringing sensitive issues to the forefront? Ineffective communication skills can lead to misunderstandings and missed opportunities, and can damage your credibility. Understanding how others receive and interpret our messages together with the skills to communicate our messages to other...